Care1 is a leading provider of highly trained and professional disability services care staff and nurses, as well as aged care staff to private clients throughout Sydney, NSW, Brisbane, Queensland and Canberra, ACT.
Lodge a Complaint or provide Feedback
You can continue by completing the online form below. Once we receive your online complaint we will send an acknowledgement email, except for anonymous complaints.
All complaints lodged against staff or services delivered by Care1 will be managed with confidentiality.
Complainants are more than welcome to remain anonymous, however, we may not be able to provide any update to your request for feedback or the complaint handling process.
Complete the online form to submit your complaint or provide feedback.
You can also give feedback to the NDIS Commission or iCare directly. They receive feedback or complaints about services that you are not happy with.
NDIS Commission Contacts
- Phone: 1800 035 544 or TTY 133 677 (Interpreters can be arranged)
- National Relay Service and ask for 1800 035 544.
- Online: https://www.ndiscommission.gov.au/contact-us/makeacomplaint
If you would like to seek support from an independent advocate while making a complaint and more information about disability advocacy, please visit the above website.
iCare Contacts
- Phone: 1300 738 586
- Online: https://www.icare.nsw.gov.au/ – complaints and feedback
