What is the NDIS Complaints Process?

Knowing what to do if things go wrong is an essential aspect of the NDIS. Participants are often vulnerable members of the community, and if there is an issue with a support worker, a provider, or even the NDIS itself, there are established channels of support to ensure your complaint is followed up appropriately.

How to submit a complaint

One of the ways that you can share your concerns about anything related to the NDIS is via their online form.

If you are unable to submit the online form, a hard copy is available here or via the NDIS Feedback & complaints website page. Once you have completed the complaints form, you can:

More information about the NDIS complaints process

Here are some links to further information from the Australian Government about the process of making a complaint related to the NDIS.
If you want to find out more about the NDIS, explore our other pages or contact us. Together we can tailor a solution to meet your unique requirements.
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In the spirit of reconciliation, Care1 Disability Services Sydney acknowledges the Traditional Custodians of the country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders, past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

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Care1 is a leading provider of highly trained and professional disability services care staff and nurses, as well as aged care staff to private clients throughout Sydney, NSW, Brisbane, Queensland and Canberra, ACT.