How can we help?
Care1 has been delivering care and support to people with disabilities and complex needs since 2006 — more than 20 years.
Throughout this time, we have specialised in complex and clinical care in the home, supporting people with spinal cord injuries, acquired brain injuries, neurological conditions and other high-intensity support needs.
Yes. Care1 is ACIS 5.0 certified and operates in accordance with the NDIS Practice Standards, which set requirements for quality, safety, governance and the delivery of participant support.
Our quality systems are independently audited, helping ensure we maintain high standards across our services, including complex and high intensity supports.
Many of our clients have been with Care1 for many years, with some relationships extending well over a decade.
We focus on building long-term, trusted relationships and providing consistent care as a person’s needs change over time.
Every Care1 client is assigned a dedicated Care Coordinator, who is your main point of contact. They get to know you, your care needs, preferences and support program, and coordinate your care team and day-to-day supports.
Yes. Care1 provides an emergency 24/7 after-hours on-call service to support clients and Support Worker outside normal office hours.
For clients with complex and clinical care needs, clinical escalation and nursing support are also available when required.
Care1 brings more than 20 years of experience supporting people with disabilities, with a strong focus on quality, complex and clinical care in the home.
We combine clinical capability, supported by RNs and specialised training, with a personalised approach — building the right team around each individual and putting people first.
Getting started with Care1 is simple. Whether you’re looking for support for the first time or considering transferring from another provider, our team will guide you through the process.
We’ll develop a transition plan designed to minimise disruption, working with your current provider, case manager, support coordinator, family or treating team where appropriate.
Care1 can typically commence services within 2-4 weeks, depending on your location, support needs and the complexity of your care.
For hospital discharges or urgent situations, we work closely with your treating team, case manager or support coordinator to determine whether services can commence sooner.
Yes, absolutely. You have the right to choose the provider that best meets your needs.
Care1 will work with you and your support network to make the transition as smooth as possible. Any required notice periods will be outlined in your Service Agreement.
Care1 provides in-home care and support across NSW, the ACT and Queensland, including metropolitan and selected regional areas.
Our ability to commence services will depend on your location, support requirements and the availability of suitably skilled staff.
Not sure if we service your area? Contact Care1 to confirm availability and discuss your support needs.
All Care1 Support Workers undergo a comprehensive recruitment and screening process, including NDIS Worker Screening, Working with Children Checks where required, reference checks, right-to-work verification and qualification checks.
For complex and high intensity supports, workers must also demonstrate the specific skills required before commencing care.
Care1 support staff hold relevant disability or community care qualifications, plus mandatory training and ongoing competency assessments.
For complex or high-intensity needs, staff receive specific training in areas such as bowel care, enteral feeding, medication support, diabetes management, tracheostomy and respiratory care.
Yes. Care1 has experienced Registered Nurses who provide clinical oversight for clients with complex and clinical care needs, supporting care planning, assessments and staff competency.
We take the time to understand you, your support needs, routines and preferences, and carefully match Support Workers based on skills, experience, personality and availability.
Where possible, you’ll have the opportunity to meet potential team members before we build a consistent team around you.
Yes. If a staff member isn’t working out, speak with your Care1 Coordinator and we can arrange a change where appropriate.
Our coordination team will arrange a suitably skilled replacement who understands your support needs. Wherever possible, we build a team of familiar workers around each client to reduce reliance on one individual.
Yes. Care1 is a registered NDIS provider, approved to deliver complex and high intensity supports, for self-managed, plan-managed and NDIA-managed funding.
Yes. Care1 is an approved icare provider, supporting people through Lifetime Care and Workers Care.
icare can fund attendant care and support for eligible people with serious injuries, helping them live safely and independently.
You may still be able to access Care1 services through private funding (fee for service) or other insurance and compensation schemes. Our team can help identify suitable options for your circumstances.
Yes. Care1 collaborates with a number of Specialist Disability Accommodation (SDA) providers and can help connect eligible clients with suitable housing, subject to their SDA funding and individual needs.
SIL is the support you receive, while SDA is the home you live in.
SIL provides assistance with everyday tasks and personal care. SDA is purpose-built or specially designed housing for people with significant functional impairment or very high support needs.
Simply contact our team to discuss your needs, funding and preferred location, and we’ll talk you through current vacancies and next steps.
This depends on your living arrangement. Generally, you may require SIL or other home and living support funding, plus SDA funding if moving into Specialist Disability Accommodation.
Haven't found what you need?
Get in touch — we’re happy to talk through your situation, no obligation, no jargon.